Privacy Policy
Last Updated: July 2026
1. Introduction
Welcome to VIGIL. We are committed to protecting your privacy and ensuring the security of your personal data and site monitoring information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fire safety and telemetry management portal.
2. Information We Collect
We may collect information about you and your site devices in a variety of ways. The information we may collect includes:
- Account Credentials: Username, email address, contact numbers (SMS/WhatsApp), and user permissions.
- Site & Device Telemetry: System state, sensor readings, alerts, IMEI identifiers, and building configuration details.
- Usage Data: IP addresses, browser types, access times, and pages viewed within the portal.
3. How We Use Your Information
Having accurate information enables us to provide you with a smooth, efficient, and customized experience. Specifically, we use collected information to:
- Deliver real-time fire monitoring notifications, SMS, email, and WhatsApp alerts.
- Manage user accounts, authentication, and role authorizations.
- Monitor system telemetry, detect anomalies, and process alerts.
- Improve system security, diagnostics, and operational performance.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal and system telemetry data. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in response to legal processes, to protect safety, or with authorized operators assigned to your building or organization.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact your system administrator or support team.